Deliver Order from Chaos

Dovetail hosted a webinar that covered how to enhance HR service delivery through effective Case Management.

In this session, the following items were covered:

• Capturing and tracking all employee questions, issues, and requests regardless of the channel (phone, self-service, and email), which enables true 24x7 coverage and accessibility
• Providing business process improvement through custom workflows and automated routing focused on specific HR and corporate needs
• Furnishing an integrated knowledge base for tracking and linking best practice solutions to common HR service requests
• Associating employees with assets such as company vehicles, computers, mobile phones, and ID badges, which eliminates costly replacement of unrecoverable assets
• Maintaining a complete audit trail of all employee interactions with HR
• Publishing comprehensive real-time or scheduled management reports against cases and employee HR data relating to service delivery 

Presenters:

Russ Resslhuber, Dovetail Product Manager

Chad Myers, Director of Development 

Dates & Times:

Ongoing. 

Slides from this webinar: