Specializing in Support and Service Software

Dovetail Self-Service enables your customers, clients, business partners, or employees to search a knowledge base and submit, update, and check requests over the web, improving customer satisfaction and reducing the load on your representatives. This easy, intuitive, and convenient application tightly integrates with Dovetail Support Center, enabling data to be shared across the modules.

Key Features

Web-Based Interface

Dovetail Self-Service is an easy-to-use, intuitive, web-based product.

• Remote access is available from any location by users with a web browser and internet connection, regardless of their platform.

Case Management

Dovetail Self-Service provides a simple interface for customers, clients, business partners, or employees to submit, update, and check requests or other issues over the web.

• Quickly submit cases, requests, or other issues using the simple, tabbed interface.
• Add, edit, or remove attachments that can include supporting information for requests.

Workflow Management

Dovetail’s workflow engine maximizes efficiency by automating common tasks allowing reps to quickly manage requests from customers, clients, business partners, or employees.

• Users are alerted and items are automatically routed, based on a wide variety of events and conditions.
• Customers, clients, business partners, or employees stay in the loop through automatic email notifications.

Powerful Searching Capabilities

Powerful search and query capabilities enable customers, clients, business partners, or employees to quickly locate information.

• Easily find solutions with the powerful "Google-like" search facility.
• Leverage pre-defined querying categories with attributes such as Case ID and Status to locate requests.

Customization and Integrations

Dovetail Self-Service can be customized to any degree to meet the needs of your business.

• Add, define, and modify your fields, screens, and menu items.
• Customize the appearance of Dovetail Self-Service to match your corporate look and feel.
• Personalize Dovetail Self-Service to display the information that is most important to the users.