Dovetail Search for Clarify allows agents to search Clarify data using a powerful and familiar search interface from within the Clarify Classic Client. It works with Dovetail Seeker to provide powerful full-text search capabilities.
Key Benefits
- Searching is simple. Users only need to use a standard search box and “go” button.
- Better overall system performance is realized because fewer direct queries are made to the database.
- Search indexes are constantly kept up to date, allowing users to access the latest information at all times.
- Content is indexed across the organization and made available to federated search. Agents or customers (through self service) can locate desired information with a single search, regardless of content location, increasing the chance that content is found, while reducing the time it takes to find it.
- Searching can easily be integrated into custom applications and websites.
Key Features
- Provides an easy-to-use interface for searching and displaying retrieved search results within the Clarify Classic Client.
- Search results are displayed in a simple, intuitive format.
- All data in the database is searchable, such as customers, case history, and solutions.
- File attachments are searchable, such as case and subcase attachments.
- External documents are searchable, such as documentation, technical bulletins, and whitepapers.
Extensibility
Via simple configuration, you can easily extend Dovetail Search to search additional and custom fields, such as a custom field on cases or solutions. It can also search any object in the system, including custom objects. Searching for custom objects is handled automatically without modification.
How it Fits Together
Clarify Compatibility and Co-Existence
Dovetail Search for Clarify is compatible with the following:
- Clarify 7 through Clarify 12.x
- Amdocs 6.x
- Amdocs 7.x
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