Specializing in Support and Service Software

Dovetail RuleManager is a stable and reliable, drop-in replacement for the Amdocs Clarify RuleManager. It works with all of your existing business rules and command line interfaces. It is a back-end service that monitors the system for application events and subsequently processes these events.

Key Benefits

• Technology. Based on the Microsoft .NET framework, which inherently provides many standard features, and is also well tested and widely used in the development community.
• Automation. Automates many repetitive, manual tasks performed by agents and other users. These tasks can involve many steps and dependent subtasks that someone has to remember to complete. Defined processes can safely be entrusted to RuleManager.
• Integration. Designed to embrace components from other applications, and can automate interactions with them. Such integration is often used to communicate with partner and supplier systems, in order to manage, and obtain visibility into, the extended value chain. Customer problems with a particular subsystem can be reported to – and perhaps resolved by – the subsystem vendor, and reseller or outsourced installer activity can be tracked and supported.
• Efficacy, Efficiency, Productivity. Ensures all service and support activities are performed correctly and efficiently; significantly enhancing agent and management productivity and delivering a flexible environment that can quickly and easily accommodate change.
• Compliance. Ensures organizational compliance with corporate policies and procedures, with contracts and SLAs, and with defined workflow across the organization.  Agents and others responsible for cases and specific actions, and their managers, are warned before any violation occurs, and many forms and levels of escalation can be built into the process to ensure rapid resolution where commitments are not met.
• Windows Service. Operates as a Windows Service, which provides all the benefits of a Windows Service. Most importantly, it automatically starts when the computer starts and it does not require a user to be logged onto the console.
• SMTP-Based. Connects directly to any SMTP server, supporting the main email standard of all Internet email servers, which enables interaction with most email solutions.
• Enhanced Logging. Takes advantage of the powerful and flexible logging features built into the Dovetail SDK making it easier to troubleshoot and diagnose. Logs can be written to log files, logged to a database table, or, in the case of errors, emailed to administrators.
• SMTP Support. Sends email using SMTP, eliminating the need for email client applications such as Microsoft Outlook.
• Agility. Adapts to constantly changing business needs. Enterprise workflow can be captured in terms of business rules, these can be revised almost instantly, embedding and monitoring compliance with new policies, processes and service offerings.
• Performance and Ease of Use. Customers find the Dovetail RuleManager more stable and reliable, higher performing, and easier to configure and use. 

Key Features

• Processes business rules and rule actions.
• Sends commitment warnings and expiration notifications.
• Sends outgoing email.

Clarify Compatibility and Co-Existence

Dovetail RuleManager is compatible with the following products:

• Clarify 7 through Clarify 12.x
• Amdocs 6.x
• Amdocs 7.x