Dovetail Mobile opens up a world of information for those that often need it most, but don’t have immediate access to the system from a computer. Dovetail Mobile provides many of the functional capabilities available with Dovetail products or AMDOCS/Clarify products through mobile devices.
See Dovetail Mobile in Action
Key Benefits
Timely, autonomous access to critical information and workflow from anywhere and at any time.
Field services personnel, sales representatives, senior management, support personnel, and supply and distribution partners can make better, more informed decisions as well as conduct routine case work from the field without having to contact your home office.
Improved support organization responsiveness and overall customer satisfaction.
Key Features
Case Management. Complete Case functionality, including Create, Update, Log Notes, Log Phone Notes, and Send Email.
Subcase Management. Complete Subase functionality, including Create, Update, Log Notes, Log Phone Notes, and Send Email.
Case and Subcase Workflow. Accept, Assign, Dispatch, Yank, Change Status, Close, and Reopen Cases and Subcases.
Workgroup Monitoring. Review and take action on case and subcase activities by workgroups
Knowledge Management. Search for and view solutions, link and unlink solutions to cases, and email solutions to contacts.
Search. A simple and familiar search interface makes it easy to search cases, subcases, solutions, contacts, and attachments.
Device Support
Dovetail Mobile works with any modern browser-enabled device, including:
Apple iPhone and iPod touch devices in the Safari browser (iPhone OS version 3.0+)
Windows Mobile 6.5 and above devices
Symbian S60 devices
Most BlackBerry devices running Blackberry OS 4.6 and later
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