Specializing in Support and Service Software

Amdocs Clarify price per license can be costly. If your organization wishes to increase the number of users of your Clarify system, but needs an economical way to do this, Agent Lite is an excellent choice for you. Agent Lite is an easy-to-use, web-based application that works with and connects directly to your Clarify system. Dovetail Agent Lite acts as an extension to the Dovetail Agent application, delivering a compact, light version of the Dovetail Agent application.

Dovetail Agent Lite’s interface is simple to navigate and easy to become familiar with. Its lighter functionality is ideal for users who do not need all the features found in Dovetail Agent.

Who Benefits from Dovetail Agent Lite?

• Full and Part-time Agents
• Field Service and Sales Representatives
• Managers and Supervisors

Key Benefits

• Extend Clarify to more users. Basic case management and faster, more economical deployment can help you achieve this goal. The goal is to provide a tool that works seamlessly within your environment so that agents focus more on customer service relations, rather than the technology behind their tasks.
• Handle more cases with process and knowledge management. These benefits help you achieve much higher customer satisfaction and reduce support costs.
• Empower agents and workgroups to conquer the customer service and support workload. High usability and virtually no learning curve means that more agents can quickly become productive.
• Ease of configuration. Business users can easily set up and maintain the working environment.

Key Features

• Case management. Complete case functionality, including case creation and modification, notes logs, phone notes logs, and email capabilities.
• Subcase management. Complete subcase functionality, including case creation and modification, notes logs, phone notes logs, and email capabilities.
• Workflow management.  Accept, assign, dispatch, yank, change status, close, and re-open cases and subcases.
• Workgroup monitoring. View and take action on case and subcase activities among workgroups.
• Comprehensive knowledge management. Search for and view solutions, link and unlink solutions to cases, and email solutions to contacts.
• Powerful searching. Simple and familiar searching makes it easy to search cases, subcases, solutions, contacts, and attachments.

Technology

• Integrates well with any version of Clarify.
• Co-exists with Clarify Classic Client.
• Compatible with any browser.
• Built on Microsoft .NET .

Clarify Compatibility and Co-Existence

Dovetail Agent Lite is compatible with the following products and coexists with other Clarify applications – including the Clarify Classic Client:

• Clarify 7 through Clarify 12.x
• Amdocs 6.x
• Amdocs 7.x