Specializing in Support and Service Software

Dovetail Administration provides administration of a Clarify or Dovetail system using only a web browser. Dovetail Administration replaces the Policies and Customers and Product Manager applications of Clarify. 

Key Benefits

• Modern, web-enabled application. Using only a web browser, Dovetail Administration allows administrators to perform system administration functions from almost anywhere, at any time.
• Privilege class aware. Administration of certain functions can be granted to business rules, enabling business users to manage their own business rules and transitions without relying on system administrators.
• Ease of configuration. Setup and maintenance of the working environment does not require highly-technical skills.

Key Features

• Manage application lists, user-defined lists, and status and activity codes.
• Implement Business rules and define rule properties.
• Manage Auto-destination rules.
• Create Dovetail queries, which are used within the Dovetail Agent application.
• Manage employees and privileges.
• Configure items, numbering schemes, and queues.
• Manage parts, part revisions, part domains, part classes, and part catalogs.
• Define workflow transitions for quality and logistics operations.
• Manage countries, states, time zones, zip codes, and currencies.

Clarify Compatibility and Co-Existence

Dovetail Administration is compatible with the following:

• Clarify 7 through Clarify 12.x
• Amdocs 6.x
• Amdocs 7.x