Specializing in Support and Service Software

Unlike many vendors, Dovetail gives you options. We believe you should have flexibility in choosing how you deploy your software. We provide both on-premise and hosted software with equal feature functionality.

With both hosted and on-premise deployments, Dovetail’s software is easily customizable and upgrade-safe. You don’t have to accept cookie-cutter solutions with Dovetail’s hosted deployment option, like with other vendors’ on-demand solutions. Dovetail's modern software design philosophy allows you to upgrade the software while keeping your customizations working and intact for both hosted and on-premise deployments.

Before you begin to assess the best option for you, keep in mind that choosing one option over the other doesn’t mean you are tied to that solution. You might choose to start with a hosted option and once the benefits are established and demonstrated, move to an on-premise deployment, or vice versa.

On-Premise Option

When you house the infrastructure at your site, you benefit from:

• Vendor-managed installation, configuration, and upgrades.
• The control that comes with owning and operating your own IT equipment.
• Peace of mind knowing that your data is safe and secure in your own data center.
• Around-the-clock software support option available from Dovetail.
• Flexible licensing options – free upgrades with support contract.

Hosted Option

When you deploy Dovetail Support Suite from a Dovetail hosting partner, you benefit from:

• Vendor-managed installation, configuration, and upgrades.
• Quick deployment of solutions – no delays waiting for hardware and capital budget approvals.
• Regularly and independently audited data centers that comply with industry best practice standards, such as SAS 70 Type II.
• Around-the-clock monitored security.
• Peace of mind knowing that your data is safe and secure through our hosting partner.
• Uptime guarantees available through hosting partner.
• Preventative maintenance, performed regularly.
• No hardware maintenance.
• Around-the-clock software support option available from Dovetail.
• Flexible subscription options, which includes free upgrades.