Deliver Order from Chaos

Daily Dovetail Links: SOA - Almost As Good As Dovetail

“For the owner of a Clarify™ system, the path is simpler, less politically complex, and branded by name: Dovetail Software. The headache disappears with proposing adoption of Dovetail CRM applications, because they’re specifically designed either to augment the existing install as additional seats, or to replace the Clarify applications across the board. In either case, Dovetail slips into the Clarify environment seamlessly, without a ripple of disturbance. Dovetail interfaces with the database with no change in look or feel, except for the many new features suddenly available.”

CRM Buyer: Service Management and the IT Infrastructure Library

“(ITSM)—how IT is delivered inside an enterprise as a service—and a related area, the quickly evolving Information Technology Infrastructure Library (ITIL), form complementary trends that are helping to mature IT as a customer-focused, quality-of-service activity.

“IT departments are under mounting pressure—cost reduction, competitiveness of internal IT compared to outsourced services, regulatory compliance, application and infrastructure modernization—that demands that IT processes come under better control. At the same time, IT departments must show more value to the business, to be more agile in IT’s responses to business needs.”

TMC Net: Amdocs Sells CRM to UPC Broadband

“CRM vendor Amdocs (News – Alert) has announced that UPC Broadband, operator of the largest cable network in Europe, has selected Amdocs for customer service assistance. UPC Broadband will initially deploy the new system in Romania and Switzerland.”

Business Portal 24: Microsoft CRM Migration – Moving from one domain to another

“Microsoft Dynamics CRM is becoming the tool of choice for small, medium and even large businesses across USA and even worldwide – and there are strong arguments to support this statement: it is web based, plus it uses Microsoft Outlook replication model and allows you to work offline. However so far we think Microsoft CRM was not popularized in the direction of being transferred to new business owner when old business is sold or want through transformation, resulted in Active Directory reinstallation.”

Harold Jarche: Calgary eLearning Network – PKM

“To a great extend PKM [personal knowledge management] is about shifting responsibility for learning and knowledge sharing from a company to individuals and this is the greatest challenge for both sides. Companies should recognise that their employees are not human resources’, but investors who bring their expertise into a company. As any investors they want to participate in decision-making and can easily withdraw if their ‘return on investment’ is not compelling.”

CRM Directory: Identify High Value Relationships

“CPM Marketing Group, Inc. a leader in Customer Relationship Management (CRM) solutions for healthcare, has released a white paper to help healthcare providers better understand and calculate the lifetime value (LTV) of patients. The document is based on decades of experience and success in the healthcare industry with more than 200 clients nationwide.”