Deliver Order from Chaos

Dovetail Software Blog: Daylight Savings Time (DST) Impacts Clarify Database

“Those who have called Daylight Savings Time a folly from the beginning may snicker at the Congressional decision to alter the dates, but those who have anything to do with software aren’t laughing. Changing the dates of the Daylight Savings Time active period, for the first time in decades, will throw a lot of clocks out of sync.”

MrDave’s (David Yack) CRM Blog!: Congress won’t patch your CRM system…

“Yup, they made the law back in 2005, that Daylight saving time would be 3 weeks earlier – now time has come to update the clocks. Check your CRM servers to make sure they have the latest patches – but make sure you read the details.”

CRM Directory: Extraprise Introduces First Onshore CRM Support Center

“Extraprise®, the B2B database marketing services and CRM systems integration provider, today announced that it has introduced its CRM Support Center, an outsourced support services platform that enables clients to cost-effectively tackle critical support and development issues onshore. The Extraprise CRM Support Center platform is the first high-level onshore support center manned by Siebel experts.”

CRM Mastery: Customer Service Champs

“Providing great customer service is much more than just a job for the front lines or the call centers. It takes coordination from the top, bringing together people, management, technology, and processes to put customers’ needs first. That’s true today more than ever. Technology is leveling the barriers between alpha companies and also-rans, making great customer service one of the few ways companies can distinguish themselves. Retail, online, and phone shopping channels are expanding, increasingly prompting customers to demand a seamless—and painless—experience. Refining time-tested concepts and coming up with cutting-edge ideas is critical for managing rank-and-file workers and measuring what customers think.”

Project Paradox: Are CRM and Proper Development Mutually Exclusive?

“I’ve dealt with a lot of this in my professional career. The solution, unfortunately, is anything but simple. Developers need a clearly-defined process to maintain an efficient and profitable work flow. CRMs need to keep the client happy to maintain good business relationships. The question then becomes, how can you keep the client happy without endangering the integrity of the development cycle?”

E-Commerce News: Meeting the SaaS Security Challenge

“2007 enterprise software budgets are showing a 10 percent year-over-year increase, according to a recent Forrester Research survey, with software-related spending expected to account for 30 percent of the total.

“Companies are looking to spend that money on improving integration between applications Make sense of your IT infrastructure – Click Here., upgrading security environments and adopting service-oriented architecture (SOA).

“In addition to SOA, Software as a Service (SaaS) and other forms of on-demand applications are becoming more prevalent within enterprises, according to the report. As the use of on-demand applications increases, so does the likelihood of attacks by cybercriminals.”