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FOR IMMEDIATE RELEASE
Dovetail Software Releases Dovetail CRM 2.0
Austin, TX - April 27, 2010 – Dovetail Software, a leading provider of software solutions and services for the CRM user community, announced today the release of Dovetail CRM 2.0 and its general availability.
Dovetail CRM is a premise-based web application for Customer Service & Support organizations designed to streamline and automate key processes from initial contact through problem resolution for both simple and complex environments. This latest release includes the addition of the following key features:
· SelfService – Empowers customers to create new cases and monitor cases worked on their behalf, via the web.
· Child Cases – Allows for large tasks to be broken into smaller tasks than can be worked in parallel by a team.
· Flashes – Dynamic alerts to indicate a special situation or the need for specialized handling in a specific casework context.
· Administrative Facilities – Enhanced user interface facilities for creating and maintaining business and other rules, and for application configuration.
U.S. Info-Comm, a nationally focused IT services company specializing in communications and data network support and deployment, selected Dovetail CRM 2.0 to replace their Amdocs/Clarify CRM system and worked with Dovetail in the creation of some of the new features in the 2.0 release. Stephen Stark, President of U.S. Info-Comm said, “Dovetail CRM provides us a contemporary web architecture that allows us to streamline and optimize the application to fit our customer service process. Dovetail’s extensive experience working with Clarify and their expertise in the migration of our data to Dovetail CRM 2.0 were also significant factors.”
Dovetail’s CEO, Stephen Lynn, noted, “Dovetail CRM 2.0 is a great example of how we utilize input from our customers to determine future enhancements to our products. We strive to meet the needs of our customers. I am glad we were able to add the functionality required by U.S. Info-Comm as well as many other features requested by our customers.”
About Dovetail Software
Dovetail Software was founded in 1995 to offer value-add solutions to CRM customers. Focusing on Customer Service & Support (CS&S), the Dovetail solution reduces the overall cost and complexity of maintaining service environments. Dovetail solutions enable rapid responses to changing business needs while improving performance, reliability, and extensibility. Dovetail is headquartered in Austin, Texas. To learn more about Dovetail, please visit www.dovetailsoftware.com .
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