Deliver Order from Chaos

Austin, TX — April 15, 2010 — Dovetail Software today announced it has attained Gold Certified Partner status in the Microsoft Partner Program for the fifth consecutive year with a competency in ISV/Software Solutions, recognizing Dovetail’s expertise and impact in the technology marketplace. As a Gold Certified Partner, Dovetail has demonstrated expertise with Microsoft technologies and a proven ability to meet customers’ needs. Microsoft Gold Certified Partners receive a rich set of benefits, including access, training and support, giving them a competitive advantage in the channel.

Dovetail Software delivers the next generation CRM solutions for customer service and support. These web-based solutions are easy to customize, highly scalable, and can seamlessly integrate into existing enterprise applications.

“We are extremely pleased to have attained Gold Certified Partner status in the Microsoft Partner Program for the fourth time. This allows us to clearly promote our expertise and relationship with Microsoft to our customers,” said Dovetail Software President and CEO Stephen Lynn. “The benefits provided through our Gold Certified Partner status will allow us to continue to enhance the solutions, services and unequalled customer support.”

“Customers are looking for partner companies that can bridge the gap between their business demands and technology capabilities,” said Allison Watson, corporate vice president of the Worldwide Partner Group at Microsoft Corp. “They need to trust in a company that can act as an expert adviser for their long-term strategic technology plans. Microsoft Gold Certified Partners, which have certified expertise and direct training and support from Microsoft, can build a positive customer experience with our technologies. Today, Microsoft recognizes Dovetail Software as a Gold Certified Partner for demonstrating its expertise in providing customer satisfaction using Microsoft products and technology.”

As one of the requirements for attaining Gold Certified Partner status, Dovetail Software had to declare a Microsoft Competency. Microsoft Competencies are designed to help differentiate a partner’s capabilities with specific Microsoft technologies to customers looking for a particular type of solution. Each Competency has a unique set of requirements and benefits, formulated to accurately represent the specific skills and services that partners bring to the technology industry. Within select Competencies, there are Specializations that focus on specific solution areas that recognize deeper expertise within that Competency. Serving as a specialized path to earning those Competencies, Specializations give direct access to the tools and resources that support that specific area of focus. 

Dovetail Carrier and SchemaEditor were tested and awarded the following: Dovetail Carrier earned the Works with Windows Server 2008 R2 and SchemaEditor earned the Compatible with Windows 7certification.  

The ISV/Software Solutions Competency recognizes the skill and focus partners bring to a particular solution set. Microsoft Gold Certified Partners that have obtained this competency have a successful record of developing and marketing packed software based on Microsoft technologies.

“Solutions competencies are an important way for Microsoft to better enable ISVs to meet customer needs,” said Walid Abu-Hadba, corporate vice president of the Developer and Platform Evangelism Group at Microsoft Corp. “They allow ISVs to keep and win customers through their deep knowledge of solutions-based Microsoft platform technologies. Microsoft has a long history of working closely with ISV partners to help them deliver compelling solutions and applications to our mutual customers, and the Microsoft Competencies are an important step in continuing to enhance vital relationships with ISVs worldwide.”

The Microsoft Partner Program was launched in October 2003 and represents Microsoft’s ongoing commitment to the success of partners worldwide. The program offers a single, integrated partnering framework that recognizes partner expertise, rewards the total impact that partners have in the technology marketplace, and delivers more value to help partners’ businesses be successful.