"Many articles that I have read speak about the complexity of BPM and SOA technologies. In my experience, the most complex part of implementing these enterprise wide initiatives is dealing with change. And the number one way to address change is to have a solid communication plan. But is a good communication plan enough?"
BPM Series: BPM For Dummies
"Dummies series book on BPM! Probably an indication that now there is enough interest amongst business and IT community in Business Process Management Systems."
The Need for Customized CRM
"With similar remarks from other analysts dominating recent media coverage of CRM, it’s easy to forget that at least some companies continue to develop their own highly customized CRM software. JPMorgan Chase, for instance, recently migrated from Siebel CRM to an in-house system."
Taking ‘Off the Shelf’ Out of the Picture
"It’s about client information management—knowing everything you should know about your client. Once you have that, it becomes easier to start mixing and matching with other sources of internal information, such as profitability, credit exposure, a suite of things. You should know this before you go and see your client."
BI’s New Frontiers - "not your father’s BI"
"Think about it - BI tools process data to present information to people so that the people can make better decisions. Yet Complex Event Processing and SOA require that systems use the available information to make better decisions. Visualization, reporting, OLAP, Excel, pivot tables and all the rest of the paraphernalia of BI are useless as systems, services, cannot use them. To apply data in these real-time operational systems you need to be able to turn that data into something both useful and executable - a predictive analytic model."
Forrester: BI's New Frontiers In 2008 And Beyond
"Business intelligence (BI) remains one of the most vital and innovative sectors of the data management arena. The past year saw BI achieve a new degree of importance in the solution portfolios of users everywhere. In fact, BI has begun to play into a much broader range of enterprise IT planning and deployment decisions than ever before."