"Whether this technology will come to the home consumer’s living room, as Cringely speculates it well may, remains to be seen. Currently in the business world the investment is significant for the necessary business-level effect, ranging upward from a quarter of a million dollars for the build alone. But for decision-strength communication, telepresence offers unmatchable advantages"
"As Cinque explains, a company like Sun can consolidate its own IT infrastructure dramatically but at some point that effort will begin producing diminishing returns. To achieve even greater efficiency will require a higher level of consolidation - across companies rather than within them - and that can only happen through a shift to shared, web-based infrastructure. The network, to spin the old Sun slogan, becomes the data center."
"Speech self-service is quickly becoming an essential application for any organization interested in delivering the best customer service possible. In fact, the technology ranks as the top strategic action in 2008 for companies considered Best-in-Class, according to a new benchmark study of more than 300 companies by Aberdeen Research. (Aberdeen assigns the 'Best-n-Class' label to the top 20 percent of companies in a given category.)"
"Infrastructure spending is the foundational requirement for business operation -- no company can run without adequate technology infrastructure. So CIOs need to explain what it costs to provide adequate technology infrastructure in their company specifically and how that cost is optimally managed by them over time. They need to explain how they are using savings to free up investment dollars for new project work, particularly applications and new tools that help the firm achieve its goals, enter new markets, offer new products."
"One of the most common uses of EDM is to improve customer service. EDM can be used to eliminate waits and delays for customers by automating decisions that would otherwise have to be referred to a supervisor. Automation of policy underwriting, loan approval, refunds, claims and similar decision making means that a customer can get an immediate response from a CSR or a website while ensuring that the company’s policies and legal requirements are met (thanks to the use of business rules as the platform for decision making). Whether it improves self-service or empowers front-line employees to serve customers more effectively, EDM can deliver better customer service."
"The move is sure to shake up the enterprise search market, which thus far has been dominated by a series of smaller players like FAST, Autonomy and Vivisimo. Google has made some inroads, but for the most part the market is the realm of niche players. Microsoft is about to change that with FAST. You can expect Google to make a purchase in enterprise search along with traditional enterprise players like HP, IBM and the usual suspects."