Deliver Order from Chaos

Here’s a question: Rather than upgrade, is it less painful to stay with the current, outmoded install of Clarify, trying to accomplish things that the modern business requires, but that the software won’t easily do?

With enterprise demand on the rise for better performing Customer Service and Support (CS&S) capability, Amdocs Clarify™ is struggling to accommodate today’s requirements. The risk of failure grows. Against this risk, there are other quandaries to ponder for the IT manager in a Clarify install.

Is it worth the undoubted pain of upgrading to a newer version of Clarify, given the difficulties and time required to accomplish each upgrade?

And furthermore, will the upgrade be that much better at improving the agent experience or capability? And is it sensible to deepen the commitment to a development path that shows little sign of improving, never innovates and only cares about the telecommunications industry anyway?

Then the most terrifying question of all: what if you decide to migrate to another system, and the change-over doesn’t go well, if it takes longer than predicted, or doesn’t meet the strategic objectives? What then?

This final question is what keeps the Clarify users using Clarify. It’s a matter of risk. For the most part, the burdens of staying with the Clarify package are mournfully predictable: including huge costs, incredibly long deployment times, difficult enhancements, less robust platform, and a development path that shows no passionate involvement from Amdocs.

But the risk of going with the unknown is worse to many IT managers. And this is why, for the Clarify community, there is Dovetail Software. That’s reason we’re starting this blog—to be a lifeline reaching down from the sky into the Clarify user’s closed-end trap.

Low Risk with Dovetail

When Dovetail comes to hold the hand of a Clarify install, we bring three things with us:

1. We bring a knowledge of Clarify that has no equal in the world, we know Clarify better than Clarify.

2. We have our own product, with a stable and proven development path that was born out of our intimate knowledge of Clarify functions. We built it to surge ahead and out-perform Clarify, and we built always with the view of a seamless match-up with Clarify. Our product can mix and match with Clarify product, or we can it can replace it totally as a rapid deployment, no-eggs-broken, seamless switch, opening up the Clarify database to the suddenly nimble fingers of your enterprise.

3. Switching to the Dovetail suite brings immediate relief in the form of engineers who know more about your system than perhaps even you do; relief in the form of immediate ease of use coming from a less complex and more flexible interface; vastly reduced upgrade costs with deep-support functionality that allows you to do better for your customers than you ever could before, in fact better than you were ever going to be able. All this quickly, intuitively, right from the start.