Stephen Lynn is the Chief Executive Officer of Dovetail Software. As CEO, he is responsible for formulating the strategic vision, executing the business plan, and building the team for Dovetail Software. Stephen is a successful entrepreneur, with extensive experience running enterprise software companies.
Prior to becoming the CEO of Dovetail, Stephen was the President and Chief Operating Officer for bTrade where he was responsible for the day-to-day operations. Under his leadership, bTrade tripled revenue in three years and sold the company to Click Commerce, a public supply-chain company. Prior to bTrade, Stephen was President and CEO of AFX Technology Group International, a wireless telemetry company. He developed the overall company strategic direction and secured their initial key customer before leaving to join bTrade.
In the mid to late 90's Stephen was the Chief Operating Officer at IEX, a telecommunications software products company. He led the company's expansion globally, growing the company to over $50 million in revenues and was instrumental in IEX's acquisition by Tekelec, a public telecommunications company, for $163 million. Earlier in his career, Stephen held various senior level positions at Dalfort, Pepsi, A.H. Belo, LTV and American Can. He is also a mentor at STARTech, a Richardson, TX high-tech accelerator that works with startup companies in their early stages to develop their business plans and assist them in securing venture capital funding.
Stephen received a MBA from the Wharton School at the University of Pennsylvania and also earned a BS in Economics from the University of Pennsylvania with majors in Finance and Accounting, graduating Magna Cum Laude.
Hindsight is always a great thing. I wish I had ______ (fill in the blank). When it comes to Employee Grievances and the potential lawsuits that might follow, there is no doubt that a company that has issued appropriate policies and documented everything stands a better chance of avoiding a lawsuit or mitigating a pay-out.
HR has had difficulty getting approval to spend money on HR technology. One of the biggest obstacles has been their inability to justify an investment by putting together a proper business case for what they want to purchase. One component in putting together a proper business case is measuring performance by capturing appropriate metrics. So, now the question is, “Are we currently measuring anything?” and if not, “What should we measure?” Apparently, this is not as simple a question as one might expect.
Dovetail Software will be exhibiting at the upcoming ASHHRA Annual Conference & Exposition September 10-13, 2011 in Phoenix, Arizona. We will be at Booth #432 at the expo hall. Here's the link if you want to learn more about the Conference.
It never ceases to amaze me how companies’ customer service departments do a
disservice to their company. While I have never claimed to be a English scholar,
I thought the definition of customer service is to “serve the customer”. Now, we
could debate what “serve the customer” really means, but I don’t think it does
companies any good when they make really bad, obvious mistakes in servicing
their customers.
Dovetail Software has put together a series of informative, 30 minute webinars exploring some of the ways in which HR Service Delivery can be significantly enhanced while containing costs and reducing legal exposure within your organization.
I attended my first IHRIM conference last week in Washington D.C. I was quite impressed by the attendees and their thirst for knowledge: from the various sessions, through networking, and by the various technology solutions being showcased by the vendors in the Expo hall. Dovetail also exhibited at the conference and we were very busy at our booth, often times people were waiting for assistance or the chance to see a demo of our product. It was great to see that attendees were interested in learning how a HR Help Desk solution could help their organization.
Yesterday Russ Resslhuber (Product Manager) and myself appeared on HRchitect”s Happy Hour WebMingle. It was a great opportunity for Dovetail to talk about who we are and how we can assist organizations in improving their HR Service Delivery with our Dovetail Support Suite for HR. Matt and Tiffany asked some really good questions which gave us the chance to talk about what makes Dovetail difference from a lot of other vendors and also why we are really excited about our product offering for an HR organization and the entire company.
Dovetail Software will be exhibiting at the upcoming IHRIM Conference May 15-18, 2011 in Washington D.C. We will be at Booth #230 at the expo hall. Here's the link if you want to learn more about the Conference.
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