Specializing in Support and Service Software

Dovetail Software is a worldwide leader in web-based customer support software and help desk products that enable organizations to provide effective support for both customers and employees. Dovetail is a privately held company, based in Austin, Texas.

Dovetail offers complete products with rich out-of-box functionality. Products are easy to implement, integrate, use, extend, and maintain. Dovetail leverages the most current web technology and architecture for reliability, scalability, and performance.

Company History

Founded in 1995 as First Choice Software, Dovetail built a company focusing on delivering vast feature and function enhancements, in a seamless replacement install, for the  Amdocs Clarify customer. Dovetail's loyal customer base and Amdocs Clarify owners continue to enhance, expand, and replace their Clarify products using Dovetail's extensive product offerings and support services.

Using Dovetail's knowledge from over 15 years of experience in customer service and support software and industry best practices, Dovetail has since broadened their product offerings. Dovetail's modern, web-based customer support software and help desk products are helping companies of all sizes across a variety of industries to effectively manage customer and employee support.

Dovetail's Help Desk and Customer Service solutions are designed for all parts of your organization from Human Resources, Customer Service, and IT Help Desk. These solutions help companies streamline processes across their entire organization, maximizing efficiency and organizational performance.

Why We're Different

Dovetail's culture of open information sharing unlocks the tacit knowledge of its employees. Dovetail's blogging philosophy allows Dovetail's most vocal employees to seize and broadcast their knowledge, elevating customer experience to new heights.

Dovetail's dedication to providing quality customer service has been its highest priority  since the inception of the company. Dovetail immediately earns the trust of its customers by consistently exceeding their expectations. In an independent survey of customers, 100 percent of survey respondents described themselves as "Dovetail Champions."

Software Development

Dovetail's software development process avoids the use of proprietary tools or database structures, is based on proven development standards, and uses automated test suites to ensure the stability and performance of its applications. The net result to Dovetail customers is software that is easy to customize, extend, upgrade, and integrate with other applications.

Following Agile Development practices, Dovetail ships new product releases early and often, enabling customers to enjoy the benefits of new features. Dovetail's product teams are highly responsive to customer feature requests and feedback, capturing the voice of the customer.

Market Research

One of the primary reasons Dovetail excels in the customer service and support and help desk market, is Dovetail's dedication to continual research of both technological and business trends in the industry. Incorporating this knowledge into the architecture and design of our software has allowed Dovetail to maintain its reputation of being a technology and market driven company.